Welcome to REGO. We aim to provide high-quality electronic products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return if:

• The product is defective or damaged
• The product is wrong or not as described
• The product is unused, in original condition, and with original packaging

📌 Return requests must be made within 3 days of receiving the product.

2. Non-Returnable Items

We do not accept returns for:

• Used or physically damaged products (by customer)
• Products without original packaging or accessories
• Software, digital products, or opened sealed items (if applicable)
• Clearance / discounted items (unless defective)

3. Replacement Policy

• If the product is defective or wrong, we will replace it free of charge
• Replacement is subject to stock availability
• If not available, a refund will be issued

4. Refund Policy

Refunds are applicable when:

• Replacement is not possible
• Order is canceled before shipment
• Product is out of stock after payment

Refund Method:

• Mobile Banking (bKash / Nagad / Rocket)
• Bank Transfer

⏳ Refund will be processed within 3–7 working days

5. Return Process

To request a return:

1. Contact us via phone or email
2. Provide:
   • Order ID
   • Product image/video (if damaged)
3. Our team will confirm the return
4. Send the product to our return address

📦 After inspection, we will proceed with replacement or refund

6. Delivery Charges

• If the issue is from our side → We bear delivery cost
• If customer changes mind → Customer pays delivery cost

7. Warranty Policy

• Some products come with brand warranty / service warranty
• Warranty claims must follow the official service center process

8. Order Cancellation

• Orders can be canceled before shipment
• Once shipped, cancellation is not allowed

9. Contact Us

For return or refund requests:

REGO
Website: https://rego.com.bd
Email: [email protected]
Phone: +8801345817636